Octave Shades
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60 Days free returns
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Excellent 4.9 | +3.795 Reviews
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Secure payments
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Free shipping over $99
Return Policy
We want you to be completely satisfied with your purchase. If this is not the case, you have the right to return items within 60 days of receipt. Please read the following terms and conditions carefully to ensure a smooth return process.
1. Return Policy
For a return to be accepted, the following criteria must be met:
The item is in its original condition.
All tags are still attached to the product.
The item is in its original packaging.
Important: Returns sent without prior notification or confirmation cannot be accepted.
2. How to Initiate a Return
Contact: Please first send us an email to info@zazroe.com stating the reason for the return.
Photos: In case of defects or damage, please include photos of the product and the packaging.
Instructions: After inspection and approval, we will send you detailed shipping instructions and the return address.
3. Shipping Costs & Fees
If the goods are defective upon arrival or you received the wrong item, we will cover the return shipping costs.
4. Cancellations
Please note that orders that have already been shipped cannot be canceled. In this case, please accept the goods first and then initiate the return process.
5. Exceptions (Excluded from Returns)
The following items cannot be returned for due to their nature:
Personalized or custom-made items.
Gift cards.
6. Refunds
Once your return has been received and inspected at our warehouse, we will notify you by email.
If the return is approved, the refund will be automatically issued to your original payment method.
Please note that depending on your bank or financial institution, it may take 3 to 7 business days for the refund to appear in your account.
Do you have any further questions? Our customer service team will be happy to assist you. Contact us anytime at info@zazroe.com.
Shipping & Delivery
Shipping & Delivery
Our goal is to offer you the best shipping options, no matter where you live. We serve hundreds of customers daily and continuously strive to provide you with the highest level of reliability.
The delivery timeframe for an order consists of two parts:
1. Processing time (1–3 business days): This includes order confirmation, quality checks, and packaging. All orders are forwarded to our fulfillment center within 24 hours of being placed. The logistics provider then takes over the package for onward transport.
2. Shipping time: This is the time it takes to transport the items from our warehouse to their destination.
We currently offer the following shipping methods:
Free shipping over $99
Standard shipping: $4.99
Processing time: 1–2 business days
Delivery time: 7–10 business days
Note: Ideal for customers who are not in a hurry and want to save on shipping costs.
Premium Express Shipping (Priority Processing)
Cost: $14.99
Processing Time: 1 business day (priority processing)
Delivery Time: 4–6 business days
Note: Includes insurance against loss and theft.
Logistics Partner: Delivery within Germany, the United Kingdom, and Canada is typically handled by our partners, DHL or UPS, depending on your location. You will receive a tracking number once your package has shipped.
Do you have any questions about your order? Please contact us anytime at: info@zazroe.com
Pictures From Happy Customers
